We will do our best to accommodate our clients who walk into the spa without an appointment. However, we strongly recommend you to schedule an appointment for two reasons. First, you’re more likely to get the time of your choosing. Second, our peak times are unpredictable. Sometimes, we get those weird Thursday morning rushes at 10am. 😉 Be sure to call us and book an appointment!
Appointments, lateness, and cancellation
Appointments can be scheduled over the phone by calling (281) 310-1787 for our Sugar Land, Tx location or (281) 395-5652 for our Katy, Tx location. Alternatively, you may book appointments online using our appointment booker. We do not accept appointments by email at this time.
All appointments require credit card information at the time of booking.
Our hours of operation are 9am to 9pm daily. The last 1-hour session on any given day starts at 8pm and ends at 9pm.
Please arrive 15 minutes prior to your appointment. Late arrivals will only receive the remainder of their scheduled session. Cancellations or rescheduling require 2-hour notice for any singular appointments or service. Parties of 3 or more, cancellations or rescheduling require 12-hour notice.
Cancellations or failure to arrive for the appointment will result in the full charge of scheduled services.
There are no refunds of any kind whatever the method of payment used by Therapeutic Thai Massage which could be via Mindbody software or any other payment method. By paying the prepaid amount, & or deposit for treatment or services, you understand and will comply with this policy that you cannot dispute any charges by Mindbody’s payment system, any other payment method used by Therapeutic Thai Massage, or any banking institution used to make the payment.
If you are not satisfied with the therapist during the first 15 minutes of your massage, you have the right to step out without paying. After 15 minutes, you must pay the full amount.
Parties of 3 or more
Cancellations or rescheduling require 12-hour notice. Late cancellation or failure to arrive for the appointment will result in the full charge of scheduled services.
Conduct / Etiquette
We kindly ask that cell phones and pagers be turned off. Weapons, alcohol, and tobacco are not permitted on the premises. Your clothes and belongings will remain with you in your room during the session.
Shower & Steam Room
Our Shower & Steam Room comes equipped with built-in seating, hand shower, and a Steam Bath system from Mr. Steam. A bath robe, towel, and toiletries are available for your convenience. Available in Sugar Land and Katy.
We accept cash and all major credit cards – Visa, MasterCard, American Express, and Discover. Personal checks are not accepted.
Gift certificates do not guarantee a specific date or time. Gift certificates are valid for one year from the date of purchase and are not refundable or redeemable for cash. Lost or missing gift certificates will not be replaced.
The state of Texas requires Intake Forms. The information you provide on your completed form is very important to your massage therapist and ensures your safety. All client data is treated as confidential as well as any information you share with the therapist.
Your Spirit &
Sugar Land, TX
4787 Sweetwater Blvd,
Sugar Land, Tx 77479
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1540-F S Mason Road,
Katy, Tx 77450
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