Therapeutic Thai Massage Appointment Policy

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Walk-ins

We will do our best to accommodate our clients who walk into the spa without an appointment. However, we strongly recommend you to schedule an appointment for two reasons. First, you're more likely to get the time of your choosing. Second, our peak times are unpredictable. Sometimes, we get those weird Thursday morning rushes at 10am. ;) Be sure to call us and book an appointment!

Appointments, lateness, and cancellation

Appointments can be scheduled over the phone by calling (281) 310-1787 for our Sugar Land, Tx location; (281) 395-5652 for our Katy, Tx location; and (281) 752-9256 for our Briar Forest / Energy Corridor location. Alternatively, you may book appointments online using our appointment booker. We do not accept appointments by email at this time.

Our hours of operation are 10am to 10pm daily. The last 1-hour session on any given day starts at 9pm and ends at 10pm.

Please arrive 15 minutes prior to your scheduled start time. Late arrivals will only receive the remainder of their scheduled session; this allows the therapist to be on time for the next session. Cancellations or rescheduling require 2-hour notice for any singular appointment or service.

Parties of 4 or more

Parties of 4 persons or more require an appointment and a valid credit card. Cancellations or rescheduling require 12-hour notice. Late cancellation or failure to arrive for the appointment will result in the full charge of scheduled services.

Conduct / Etiquette

We kindly ask that cell phones and pagers be turned off. Weapons, alcohol, and tobacco are not permitted on the premises. Your clothes and belongings will remain with you in your room during the session.

Shower & Steam Room

Our Shower & Steam Room comes equipped with built-in seating, hand shower, and a Steam Bath system from Mr. Steam. A bath robe, towel, and toiletries are available for your convenience. Available in Sugar Land only.

Payment

We accept cash and all major credit cards - Visa, MasterCard, American Express, and Discover. Personal checks are not accepted.

Gift Certificates

Gift certificates do not guarantee a specific date or time. Gift certificates are valid for one year from the date of purchase and are not refundable or redeemable for cash. Lost or missing gift certificates will not be replaced.

Confidentiality

The state of Texas requires Intake Forms. The information you provide on your completed form is very important to your massage therapist and ensures your safety. All client data is treated as confidential as well as any information you share with the therapist.

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